1. Introduction

NithiTex ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use the NithiTex website at https://nithitex.com and the NithiTex mobile application ("App").

Our website and mobile application use the same backend services. This policy applies to both platforms and the services provided through them.

By using NithiTex, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on the features you use, we may collect the following types of information.

2.1 Personal and Account Information

When you create an account, update your profile, place an order, or contact us, we may collect:

• Name
• Email address
• Phone number
• Account and authentication information
• Billing, delivery, and shipping addresses
• Information you provide in customer support requests

2.2 Order and Transaction Information

When you purchase products, we process information relating to your orders, purchased products, order status, delivery, returns, and refunds.

NithiTex supports payment gateway transactions and cash on delivery. Payments made through a payment gateway may be processed by the relevant payment service provider under its own privacy and security practices. We do not claim to store complete payment card details unless this is actually part of our payment implementation.

2.3 Profile Images and Uploaded Content

If you choose to upload a profile picture or another image, we process the selected image to provide the requested feature.

2.4 Device and Usage Information

When you use our website or App, our systems or service providers may process technical information such as IP address, browser or device information, application activity, diagnostic information, and access logs, where collected.

2.5 Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain login sessions, remember preferences, support shopping cart functionality, and improve website performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

The App may use local storage or similar technologies to support its functionality.

3. How We Use Information

We use personal information, where applicable, to:

• Create and manage user accounts.
• Authenticate users and maintain account sessions.
• Display products and provide shopping features.
• Process orders, payments, deliveries, returns, and refunds.
• Maintain profile information and user preferences.
• Respond to customer inquiries and support requests.
• Maintain, troubleshoot, and improve our website and App.
• Detect fraud, abuse, unauthorized activity, and security incidents.
• Comply with applicable legal obligations.

We use information for purposes consistent with this policy and applicable law.

4. How We Share Information

We do not sell personal information as part of our ordinary business practices. We may share relevant information with service providers when necessary to provide our services, including:

• Hosting and infrastructure providers: To operate our website, App, databases, and related services.
• Payment service providers: To process online payments, refunds, and related transactions.
• Delivery and logistics providers: To deliver purchased products and manage shipment-related requests.
• Technical and support providers: Where applicable, to maintain the service and respond to customer requests.
• Legal or regulatory authorities: Where disclosure is required by law or necessary to protect legal rights, safety, or security.

We share only information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable contractual obligations.

5. Data Storage and Security

Information submitted through the website or App may be stored and processed through our backend systems and hosting providers.

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

Users should protect their account credentials and contact us if they suspect unauthorized access to their account.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage accounts and transactions, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, we will delete it or securely dispose of it, subject to applicable legal requirements and legitimate reasons for retaining specific records.

7. Account and Data Deletion

Users can initiate account deletion through the Delete Account option in the NithiTex mobile application.

Users may also request account and associated-data deletion without reinstalling the App by visiting our public account-deletion webpage:

Account deletion webpage: Account deletion

The webpage explains how to submit a deletion request and identifies NithiTex. Users do not need to reinstall the App to initiate a request.

When an account is deleted, we delete the associated personal information covered by the deletion request, subject to applicable legal requirements. Certain records may need to be retained for legitimate purposes, such as tax and accounting obligations, security, fraud prevention, dispute resolution, or legal compliance. Any retained information will be handled according to applicable requirements and deleted when no longer necessary.

8. Children's Privacy

NithiTex is not intended for children where their use would be prohibited by applicable law. We do not knowingly collect children's personal information in violation of applicable legal requirements. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

9. Your Privacy Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You may also choose not to provide certain optional information, although some features or services may then be unavailable.

To make a privacy-related request, contact us using the details below.

10. Third-Party Services and Links

Our website or App may interact with third-party services or link to external websites. Those services may have their own privacy practices and policies. We encourage you to review the relevant policies before providing information to third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, data practices, or applicable legal requirements. The updated version will be published on this page with a revised "Last updated" date.

12. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:

• Service: NithiTex
• Privacy contact email: support@nithitex.com
• Website: https://nithitex.com